INTRODUCTION

Evening Star Ambulance Service, Inc. is a “Partnership” with JAMAMS, LLC. and its subsidiaries providing private ambulance services capable of basic life support, advanced life support, and mobile intensive care unit treatment for emergent and non-emergent transports.  All of Evening Star’s ambulance units are centrally located in the heart of Atascosa County, Jourdanton, Texas.  Being centrally located in Jourdanton, Texas provides for optimum response time to the tri-city area and county.  We are a Medicare/Medicaid certified provider and accept most private insurances.  Our offices are located at 1108 Zanderson Ave., Jourdanton, Texas 78114.

HISTORY

Evening Star Ambulance Service, Inc. was founded and entered into agreement by David Martinez with JAMAMS, Inc. in February 2008.  The officers, Jessie Davis, President/CEO, Mark A. Gonzales, Vice-President, and David Martinez, Vice-President, believe leadership is the key to excellence.  We are focused on improving the process by informing our employees of potential concerns and, if warranted, prompt rectification.  We also believe that fundamental change in culture and actions occur first at the top of organization to which our open door policy builds relationships of trust, integrity, and communication with all of our employees.  The corporate officers are well experienced in their respective areas as well as in the private ambulance industry for which one would use a privately owned ambulance service.

EVENING STAR FOUNDING PRINCIPLES

It doesn’t cost extra to care.  Evening Star is dedicated to professionalism, responsiveness, and caring with compassion toward our patients, their families, healthcare professionals and our community.  Our commitment to these principles allows us to give the highest quality service and still operate within a competitive fee structure.  Because we are locally owned and operated, your health care tax dollars stay in Atascosa County contributing to the level of superior health care, education, and research in our community.

EVENING STAR MISSION STATEMENT

“To provide compassionate service to our patients, clients, community, and one another through God’s grace.”

FLEET

Evening Star operates a fleet of four (4) ambulances certified as (BLS) Basic Life Support with (MICU) Mobile Intensive Care Unit capability.  All vehicles are maintained routinely, as well as cleaned and sanitized daily.  Our units are equipped to meet and exceed all local, state, and federal safety and certification guidelines.  The condition of our vehicles is as important as our service.  We welcome request to inspect our fleet at any given time during office business hours.

PERSONNEL

Evening Star employs a staff of ten (10) which consist of (1) Full-Time EMT-Licensed Paramedic, (1) Full-Time EMT-Paramedic, (1) Part-Time Paramedic, (1) Full-Time EMT-Intermediate, (5) Full-Time EMT-Basic, and (1) Part-Time Basic.  Our dispatch center is contracted through JAMAMS, Inc.  Our Emergency Medical Technicians (E.M.T.’s) are certified by the Texas Department of State Health Services.  Our EMT’s are an extension of our Medical Director.  We provide standing medical protocols approved by Medical Director that supply

MEDICAL DIRECTOR

Our medical director is William Friedrich, D.O.  Dr. Friedrich’s responsibilities are to ensure that ability and competence of each emergency medical technician (E.M.T.).  Dr. Friedrich is to authorize the E.M.T. to perform such duties that do not require the exercise of independent medical judgment.  Establish telephone, radio, or direct medical control and supervision of the E.M.T.  Be responsible for appropriate medical records being maintained, including [but not limited to] information on transport forms, procedures performed, and medications administered by the E.M.T.

BUSINESS HOURS

Evening Star services are provided 24 hours a day, 7 days a week, year round.

Business office hours:  09:00 a.m. to 17:00 p.m. Monday thru Friday, excluding major holidays.

CUSTOMER SERVICE

Customer service is just as important as patient care.  Our marketing staff serves as a focal point and a liaison for customer relations.  Their primary role is to create and control quality customer service.  Our customer service department develops a personal relationship with the staff of contracted and non-contracted clients.  They are to ensure optimal transportation services were provided and to address client comments in a proactive manner.  They are also responsible in ensuring that our emergency telephone number is readily available to all who request our emergent and non-emergent transport services.

We understand your need to have a reliable transportation service that can consistently offer efficient response times and compassionate care.  We make every effort to ensure the patients, physicians, nurses, ward clerks, receptionists, and family members of our patients receive personal, friendly, and professional service that displays genuine concern for the ill and ensures every effort is made for their utmost comfort.

QUALITY ASSURANCE

Quality Assurance is the key to providing a high standard of care.  Patient care and satisfaction are the #1 priority.  All patient care reports are turned over to the Clinical Coordinator for review on a daily basis to ensure E.M.T. skills are exemplary.  Patient assessment, appropriateness of medical treatment, response, and on-scene times are a few examples of items reviewed daily to ensure patients received proper treatments.  Any inadequacies require education and skills re-testing.  Our Quality Assurance Plan meets and exceeds the standards approved by the Texas Department of State Health Services and is annually reviewed and updated as often as necessary.

STANDARD OF CARE

Our personnel are empowered to spontaneously thing and respond to situations not covered by our protocols.  E.M.T.’s are expected to follow established standards of emergency care or obtain direction from our medical director.

PROFESSIONAL DEVELOPMENT

At Evening Star we strive to assist employees reach their potentials to improve job skills.  Professional development is provided for all employees.  We offer educational opportunities for career enhancement and promotions.  We believe in more:  each of our paramedics has 1,000 to 2,000 hours of actual classroom or intern training.  Accordingly by law, our E.M.T.’s are recertified every four years and have to meet or exceed the continuing education criteria, with (CPR) cardio-pulmonary resuscitation class and seminars.  Specialized courses that cover the latest life support treatments, techniques, and counseling keep our staff up-to-date and on the cutting edge of patient care.  We provide free monthly continuing education course for our employees designed to enhance skills and service.  Our monthly courses are benchmarked on trends, skill weakness, and other educational or company needs.  Our ultimate goal is to build a strong workforce.